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Frequently Asked Questions

The Season Pass in The Sims™ FreePlay is a limited-time system that turns everyday play into something bigger. Instead of just completing quests, you’ll progress through a reward track filled with exclusive décor, outfits, building items, and rare collectibles. Every task you finish and every event you join brings you closer to rewards you can’t unlock anywhere else. From themed furniture packs to stylish fashion sets, the Season Pass makes every step in the Game more exciting, personal, and rewarding.

Buying the Season Pass is simple. Open the in-game store, tap on the “Season Pass” section, choose the version you prefer, and confirm your purchase. It activates instantly, and all your progress from quests, hobbies, and events starts counting right away. No waiting—just jump in and enjoy the extra rewards!

This season’s Pass is filled with unique Sim-themed rewards: exclusive home décor, new fashion outfits, bonus currency packs, limited-time accessories, and collectible avatars. Some prizes are tied only to this season—once the timer ends, they’re gone forever. Owning these items shows you were part of that special season and makes your town stand out among millions of players worldwide.

Not at all. The The Sims™ FreePlay Season Pass is fully retroactive. That means any quests or challenges you completed before buying still count. Once you activate the Pass, all the rewards you should have earned unlock instantly. Nothing is lost—your progress is always recognized.

Each Season Pass lasts for the duration of a full in-game season, giving you weeks of nonstop rewards. The timer for the current season is shown in the Pass menu, so you’ll always know how many days remain to complete tasks and unlock everything. When the season ends, unclaimed prizes disappear—so make sure to collect everything before the next season begins!

No—you can play at your own pace. The Sims™ FreePlay offers daily goals, weekly objectives, and seasonal challenges that keep you progressing whether you’re a casual player or a dedicated fan. Logging in regularly helps you earn rewards faster, but even steady play will still unlock plenty of exclusive items and bonuses.

The Season Pass is tied directly to the The Sims™ FreePlay account where it was purchased. All décor, outfits, and seasonal rewards remain linked to that profile. To make sure your best town gets the rewards, activate the Pass on your main account—the one you plan to keep building and expanding.

You can check your Season Pass status anytime in the dedicated Pass tab or your profile dashboard. There you’ll see completed tasks, your current level, unlocked rewards, and upcoming milestones. It’s the perfect way to stay on track, stay motivated, and know exactly what’s waiting as you progress through the season.

Contact The Sims™ FreePlay Support

Got questions about The Sims™ FreePlay? Looking for advice on building homes, completing quests, or fixing account issues? Our support team is here every day. You can report problems, share feedback, or send us your ideas—we’re constantly improving the Game together with our community. Every player’s creativity matters, and we’ll make sure your time in FreePlay is smooth, fun, and rewarding.

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